Ms Cathy Sundvall

Practice Enhancement Consult and Incognito™ Appliance System Clinical Trainer, Florida, USA

Cathy Sundvall currently serves as a Practice Enhancement Consult and Incognito™ Appliance System Clinical Trainer. Ms Sundvall worked for more than 20 years as a Clinical Supervisor and New Patient Coordinator for Dr John R. “Bob” Smith in Orlando, Florida. Ms. Sundvall has combined her practice management and clinical expertise to teach orthodontic staff in the areas of clinical efficiency, new patient process, customer service, and team performance. She lectures nationally and internationally, has published numerous articles and developed training manuals for Marketing, New Patient Process and Office Policies.

PLENARY
Saturday 11 February 2012, 0950 – 1030
Practice Euphoria – Improving Quality, Performance and Service

WOMEN IN ORTHODONTICS LUNCHEON
Monday 13 February 2012, 1300 – 1430
Challenges for the Female Orthodontist

AUXILIARY PROGRAM
Saturday 11 February 2012, 1550 – 1630
The Good to Great Chairside Assistant

AUXILIARY PROGRAM
Sunday 12 February 2012, 1030 – 1115
Effective Treatment Coordinators

AUXILIARY WORKSHOPS
Monday 13 February 2012, 0830 – 1000, 1030 – 1200
Incognito Applicance System Mechanics I Training for Staff